Strategies for Resolving Conflicts
Based on the case study, respond to the following: What conflict resolution strategies should Lydia utilize first? Which techniques for effective communication would be the most practical, as well as the most beneficial? Why? Support your response with references from the professional nursing literature.
Practicum Activities:Collaborative and Communication Strategies This week your instructor has assigned you to seek input on the possible change from stakeholders, attend a multidisciplinary team meeting, and interview a leader from another clinical discipline. Part I: Observation Attend a multidisciplinary team meeting. Observe the communication skills used by the team leader and the group process. Consider the following questions as you observe the meeting: Who served as the team leader? What leadership style did you observe? How well did the team work together? Was there group conflict? If so, how was it resolved? Were there any outcomes from the group meeting? Did you see evidence-based care or decisions during your observation? How was nursing involved in the multidisciplinary group? Part II: Interview Interview a leader at least one level above your current or immediate past position from another clinical discipline (pharmacy, respiratory, case management, social work, medicine—not nursing). Ask the following questions: How would you describe your leadership style? What communication skills do you use? What conflicts have you had to manage in the last 3 months? What techniques and strategies do you use to work together to promote multidisciplinary teamwork? Please address the following: Identify ways in which you collaborated with other professionals regarding your activities Think about the stakeholders impacted by the change. How can the change theory you have chosen influence the success of a change project? How can the multidisciplinary team of leaders impact the change project? What is the best way to communicate the change within the agency?
Translating Strategic Vision Into Action: Communication Skills