Week 5 Final Project
This week there are three tasks to do. First, you will work on the user training phase of the system implementation, considering the following in 3-5 pages:
Planning for training
Contents of training
Methods of training
Location of training
Schedule of training
Training the trainer
Conducting the training
Additional periodic ongoing trainings
Second, this week is final phase of the system implementation that results in the acceptance, rejection, or modification of the project, and release, suspension, or deduction of the contracted amount to the vendor(s)â€”system maintenance. Complete this section in 2-3 pages.
Ensure that all hardware work together.
Ensure that every function of every application of the computer system works and the system meets the functional requirements and the RFP specifications.
Ensure that data between different systems interfaces and is transferred smoothly and in correct format.
Ensure correct transference of data from old to new system (conversion testing).
Ensure that the system can work under maximum load (volume/stress testing).
Verify that the system works as expected in a live environment.
Third, combine your earlier Final Project papers into a single cohesive document with appropriate transitions and editing.
P.s. I have attached the previous files on here so that the writer may see and understand the topic of my project.
Week 5 Final Project
There is a need for staff training on using various healthcare record systems, particularly those shifting from manual to digital record systems. Training boosts the productivity and efficiency of both healthcare providers and patients. It also helps in increasing charting and coding accuracy. Several health institutions work to reduce costs, revolutionize the caregivers’ experiences, and improve care through training personnel. Expertise in the nursing field point to poor technical usability, and finding solutions could take time and increase costs. There is wide variation in the HER experience due to incompetency among the users. After budgeting, gathering requirement, and selecting processes, it’s now time to work on the user training phase of the HER system implementation. This study addresses the user training phase of the EHR system implementation.
Planning for Training
Developing a training checklist will be important in implementing the EHR record system. Trainers will assess trainees’ current computer skill level, especially those transitioning from paper charts. Secondly, they will determine the staffs’ computer literacy and additional training needs. Seeking other basic computer training for clinicians with a bit of understanding of technology can help them be well-informed of the EHR system (Gold et al., 2021). Also, planning will consider the number of staff to be trained and the aspects of the EHR software system, which will help in reducing costs and wasting of time. There will be an assessment of the amount of support a vendor will provide during implementation and afterward. Besides, planning will involve establishing training goals and creating a training timeline. Setting up a training team involving stakeholders such as clinical staff and other staff will help bring insight into the effective methods of assisting EHR to software users to learn. Designating an individual with a comprehensive understanding of the EHR system will also help in providing additional training. Conducting role-based training will help tail the training sessions to the roles and responsibilities that each staff will undertake. Training timelines based on goals are crucial for planning training, including actions needed when the system updates to new features.
Contents of Training
The contents of training, in this case, involve the necessities that will help in facilitating training for the EHR system implementation. Also, data extracted from patient charts and appointments and billing codes are other contents of the movement that will enable the training staff to enter the information into the EHR software during the training process. In other words, the personnel will install EHR software on the computers, printers, and servers to help in demonstrating how to enter patients’ medical records. The installed software will contain sections for physician’s call lists, consent forms, and procedure templates, enabling the trainees to understand the processes to reduce patient wait time. Besides, setting up the network typology will be part of the training contents. The trainees will understand how to create a data path by interconnecting the network cables to the servers, printers, and computers.
Methods of Training
The training team will use films and videos as practical training methods that will enable quick and efficient training. Several trainees prefer films and videos to reading materials with procedures during training. The trainees will have live actions of experts using the EHR software to keep patient records, making it more demonstrative and showing the appropriate and inappropriate interactions when using the EHR software. Also, screen records will help the trainees understand how the EHR software operates through a step-by-step process. Besides, employing coaching/mentoring as a training method will help create trainees’ development opportunities, which further develops relationships that enable them to feel supported and welcomed. Most importantly, the hands-on training method will strengthen the trainees’ practical skills in using the EHR software. It will allow trainers to provide interactive teaching, including demonstration and individual coaching (Robinon & Kerse, 2018).
Location of Training
The trainees will receive training in the ICT room and the examinations room. The control for the EHR record system will be at the server room, and its operation will take place in the examination room. Therefore, the trainers will receive training on how to control and operate the system in these two locations as they will interact with it in the future. However, classrooms can be suitable when many trainees are in the healthcare center. Instructors at the school can provide significant guidelines using simulations and other techniques to make the training efficient. It is essential to expose the trainees to the actual environment where they interact with patients’ information. Hands-on applies better to the existing environment where the experts and patients interact, and there is the effective use of the EHR system.
Schedule of Training
The training will take place for two weeks, starting with the publication of the training schedule. The trainers will capture the training schedule in Microsoft excel and the unit’s name, staffing mix, physical location, and hours of operation included in the schedule (DiAngi et al., 2019). Superusers will receive training first to help support end-user training in the future. Besides, the schedule will enable the assessment of the completion of computer proficiency. The schedule will also provide a room for training content and curriculum with the help of training managers and leadership stakeholders who will determine tracks and curriculum. It is noteworthy that updating and communicating the existing policies and procedures will help reflect and support the EHR system workflow. Also, identifying and scheduling zone leaders will help in liaising between the frontline support personnel and the end-user support center that help in monitoring training activities (Kiepek & Sengstack, 2019).
Healthcare centers need various resources that help train staff on using EHR record systems. Some of the resources that will help during the training include shift assessment documentation and reviews of the standard patient information, such as images and lab results. Also, computers are the primary resources for the training. They will enable the installation of the EHR software and provide a room for the trainees to practice their computer skills. Each training location will have printers, computers, projectors, and servers that help control data. Other resources include personal smartphones, which will help them obtain information or instructions from the trainers. Granada (2019) suggests resources such as e-prescribing, patient portals, telemedicine help, and computerized entry, which will help trainees understand different operation sections of the EHR software.
Training the Trainer
Here, the trainer shares their knowledge and experience with other trainees and helps them train others. Training the trainer model intends for trainers and instructors to professionalize their current training method. The expected outcome is that the trainees will learn new computer knowledge and skills that enable them to work best with EHR software and instruct other individuals within the health care setting. Training the trainer will contribute to individuals learning by doing and developing their subject matter experts. Also, introducing the trainer will accurately assess and evaluate whether a trainee is ready to step on the floor and operate the EHR software. Trainers should be at the front line to determine whether a trainee has the necessary computer skills and effectively captures patient records using the EHR software.
Conducting the Training
The trainers at this stage will assess the level of computer skills that the trainees have gained from the training. The trainees need to be confident and comfortable with the new healthcare record system. The trainers or supervisors will conduct the training to ensure that all the trainees can operate the new health record system. Functional training helps determine individuals with outstanding performance or super skills using the EHR system. Most importantly, training requires different methods to make the employees more productive.
Additional Periodic On-going Training
The additional periodic training helps in constantly teaching the trainers about various features related to software updates on change in the technology of the EHR software. The ongoing training will prepare the nurses from detaching routine data entry from their patient encounters. Also, trainees might take a long to adapt to the system features and interfaces, which requires additional periodic training to retrain them on the basic operations of the HER software.
Computer-assisted training involves testing and tutorial instruction, simulation, drill, and practice without direct interaction between a trainee and the human instructor. Also, computer-assisted exercise will help trainees understand various features such as updating the system to the latest version, coordinating patient information, and retrieving lost data. Besides, computer-aided learning helps in promoting active interaction with various software procedures and the use of target language that helps record patient information consistently. In other words, the changing and dynamic patient population demands repeated training (Kassaie, Irving, & Tompa, 2019)
DiAngi, Y. T., Stevens, L. A., Felsher, B. H., Pageler, N. M., & Lee, T. C. (2019). Electronic health record (EHR) training program identifies a new tool to quantify the EHR time burden and improves providers’ perceived control over their workload in the EHR. JAMIA Open, 2 (2), 222-230. Retrieved from https://academic.oup.com/jamiaopen/article/2/2/222/5418881
Gold, R., Bunce, A., Davis, J. V., Nelson, J. C., Cowburn, S., Oakley, J., … & Cloutier, H. (2021). “I didn’t know you could do that”: A Pilot Assessment of EHR Optimization Training. ACI open, 5(01), e27-e35. Retrieved from https://www.thieme-connect.com/products/ejournals/html/10.1055/s-0041-1731005
Granada, L. (2019). Nursing Education Workflows in EHR Training (Doctoral dissertation, Walden University). Retrieved from https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=8036&context=dissertations
Kassaie, B., Irving, E. L., & Tompa, F. W. (2021). Computer-Assisted Cohort Identification in Practice. ACM Transactions on Computing for Healthcare (HEALTH), 3(2), 1-28. Retrieved from https://dl.acm.org/doi/full/10.1145/3483411
Kiepek, W., & Sengstack, P. P. (2019). Using the model for improvement framework, an evaluation of system end-user support during an electronic health record implementation. Applied Clinical Informatics, 10(05), 964-971. Retrieved from https://www.thieme-connect.com/products/ejournals/html/10.1055/s-0039-3402450