Two Sources of Information for a Medical Secretary
Identify and describe two sources of information for a Medical Secretary working in a Healthcare setting.
Sample Answer
Two Sources of Information for a Medical Secretary
A medical secretary in a healthcare setting serves as the first contact of the patent, and their responsibilities involve keeping the office running smoothly. A medical secretary checks patients in, handles any paperwork required, verifies the medical and insurance records. A medical secretary utilizes information available from a healthcare database to carry out daily operations. Two sources of information for a medical secretary working in a healthcare facility include the HSE Website and Citizens Information. These two sources can provide guidance to the medical secretary to ensure that they fulfill their responsibilities effectively, especially on the issue of ethical and legal considerations.
HSE website contains information related to compliance with health and safety laws. The information helps employees and employers to maintain safety and avoid adverse consequences such as legal consequences. The information helps employees and employers to maintain safety and avoid adverse consequences such as legal consequences. A medical secretary working in a healthcare facility is in contact with sensitive information that requires to be kept safe and confidential. A medical secretary is bound by confidentiality and privacy laws. They can therefore use the HSE website to improve their knowledge about all the relevant laws and regulations governing their activities and use of various information such as patients’ medical records. Currently, a medical secretary has to comply with regulations such as cybersecurity provisions aiming at increasing transparency, such as process and conditions of notifying patients in case of a severe information breach (Yuan & Li, 2019). A medical secretary should spell out their responsibility, information they can access from the website. The website also contains updates of laws and regulations. The Health and Safety Executive acts as a watchdog and has the responsibility of not only ensuring compliance to laws and regulations but also providing relevant guidance to responsible parties to ensure they understand the law. The HSE website has information related to patients awaiting admission, medical cards, and health insurance cards. In case of clarification concerning the areas, the medical secretary can access answers from the website. They can also use the knowledge to provide guidance to patients.
Citizen’s information is a website that provides comprehensive information about various public services offered to individuals and entitlements of citizens. The website contains information from different government agencies and departments. The site is designed around the needs of the users. A medical secretary can utilize information from the website to increase their knowledge on various issues such as patients’ rights in the context of the healthcare environment. This may include the right to be informed about the need to share their information such as medical records, the right to request for corrections to be made, the right to obtain a review, lodge a complaint, erase data, and the right to access information at any time (Chico, 2018). Such knowledge is crucial in ensuring smooth operation in the healthcare facility by minimizing confrontation between the medical secretary and the patients. The medical secretary can access such information on the health section of the website. A medical secretary can also use the information from the website on issues such as social welfare, environment, consumer, justice, and government to inform patients with other needs.
The two sources of information are essential to the role of a medical secretary. Handling information requires adequate knowledge on ethical and legal issues that relates to the collection and sharing of the information. A medical secretary can use the two sources of information to increase their effectiveness in their role and enhance compliance with laws and regulations.
References
- Chico, V. (2018). The impact of the General Data Protection Regulation on Health Research. British Medical Bulletin, 128(1), 109-118. https://academic.oup.com/bmb/article-abstract/128/1/109/5184942
- Yuan, B., & Li, J. (2019). The Policy Effects of The General Data Protection Regulation (GDPR) On the Digital Public Health Sector in The European Union: An Empirical Investigation. International Journal of Environmental Research and Public Health, 16(6), 1070. https://www.mdpi.com/434188
