NUR435 Week 6 Discussion Rebuttal
POST 1 (Brittany)
I previously worked on a unit that had quite the turnaround. The concerns I have for the unit are simple. As the Nurse Manager, it is my duty to get an understanding in hopes to resolve the issues. I need to understand why the new RNs only stay about six to nine months? Do they feel like they are being bullied by the older staff members? It is known in the nursing community that seasoned nurses tend to be a bit hard on newer nurses. I also need to conduct patient surveys either in person or by questionnaires that they turn in to see exactly how they feel about the care they are receiving. The fact that a number of documentation and medication errors have occurred over the last three months can either go back to training or staffing issues. Both of which need to be addressed. All of the above mentioned things would be my attempt at short term plans for improvement. Once that information is gathered, I could then use the information to render a decision accordingly to be the greatest asset to the unit. As it relates to long term goals one thing that I feel is essential is communication. In my current role as a Nurse Home Visitor, we have something called one on ones with our supervisors on a weekly basis. I would like to implement something like this within the unit because I want them to know that I care and want to be able to address all issues. I’d like to have an open door policy and allow the team to come through freely in hopes that they will see that effective communication can be an asset to the unit. Effective communication involves two distinct aspects: adequately articulating our ideas and understanding the listening audience with whom we’re communicating in order to perceive how they best learn and receive information (Rosenblatt, 2009).
Reference
Rosenblatt, Carolyn L. RN, BSN; Davis, Mikol S. EdD Effective communication techniques for nurse managers, Nursing Management (Springhouse): June 2009 – Volume 40 – Issue 6 – p 52-54 doi: 10.1097/01.NUMA.0000356638.41458.e4
Sample Answer
NUR435 Week 6 Discussion Rebuttal
Post to Brittany
Great discussion, Brittany. In healthcare, units often experience turnarounds. This is a planned period of non-production in an organizational unit. During this particular time, the employees, and often the outside contractors, work round the clock to get all things ready for the unit to resume its consistent operations. Nurse managers are responsible for solving any impending issue in healthcare, and to guarantee this, they have a way to handle the staff. Whenever leading and managing the staff, particular managerial traits may help boost the morale, encourage teamwork, and keep all the staff involved. These may include identifying leadership styles, setting goals and promoting open communication, among others. These traits can, in turn, help them guarantee staff and client satisfaction, ensuring the care standards and quality are maintained and aligning the unit’s goals with the hospital’s planned goals. The managers try to solve these issues for long term goals. I agree with you that in such cases, effective communication is essential. According to Faleti (2017), when communication is effective, it leaves all the involved parties gratified and feeling accomplished. Via delivering messages, there’s no room for error or alteration that decreases the potential for conflict and adverse issues.
Reference
Faleti. (2017). News – The importance of effective communication | Stevenson University. Exceptional Experiences, Career Connections | Stevenson University. https://www.stevenson.edu/online/about-us/news/importance-effective-communication
