Is avoidance (assigning different staff to care for the patient) an appropriate conflict resolution strategy in this situation? Why or why not?

Is avoidance (assigning different staff to care for the patient) an appropriate conflict resolution strategy in this situation? Why or why not?

Is avoidance (assigning different staff to care for the patient) an appropriate conflict resolution strategy in this situation? Why or why not? 150 150 Nyagu

Read Learning Exercise 21.9 in the textbook: “Handling Staff-Patient Conflict”, and answer the following questions:
• Is avoidance (assigning different staff to care for the patient) an appropriate conflict resolution strategy in this situation? Why or why not?
• Will you as the manager/leader encourage the nursing assistants to confront the patient directly?
• What coaching or role playing might you use with them if you choose this approach?
• Devise a strategy that will address the issue, including what is and what is not negotiable.