Identify caller and caller inquiry.

Identify caller and caller inquiry.

Identify caller and caller inquiry. 150 150 Nyagu

Sample Workflow of Answering a Telephone in an Office
Sample Workflow of Answering a Telephone in an Office

Start
Answer phone with salutation and company identification.
Identify caller and caller inquiry.
Is the call a sales call?
Politely decline offered services.
Yes
No

Is the caller’s requested recipient available?

Yes
Inform caller and requested recipient of impending transfer.
Transfer caller to requested recipient.
Does the caller wish to leave a message?
No
Politely ask the caller to try again at a better time.
Yes
Record the caller’s message, name, and contact information. Forward to intended recipient.
No
End
SAMPLE_OF_WORKFLOW

Sample Workflow of Answering a Telephone in an Office