1. Define SCM and how it can benefit Zappos.
2. Explain CRM and why Zappos would benefit from the implementation of a CRM system.
3. Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation.
4. Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers.
5. Propose a plan for how Zappos can use Amazonâ€™s supply chain to increase sales and customer satisfaction.
This is an individual assessment, which is a part from your course score. It requires effort and critical thinking.
-The questions are worded to help you apply the readings to the case, so donâ€™t limit yourself to the caseâ€™s terminology and perspective. The best analysis will abstract the case content by applying the reading materials to draw broader lessons about the material.
– Avoid plagiarism