Benchmark – Addressing Diversity
This assignment is to identify and define the various electronic or technological tools and measurements that can be used to improve the effectiveness of patient-centered outcomes in diversity programs established by an organization.
Providers must learn new tools to eliminate disparities, build trust with patients, and understand how international biases and pre-established stereotypes affect quality of care..
- National health goals
- Socioeconomic pressures.
- Stakeholder ethical considerations of organizational strategies, marketing, and operations.
- Potential conflicts or influence between personal standards and the goals of an organization.
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This benchmark assignment assesses the following programmatic competencies:
MS Health Care Administration
Identify the characteristics of a health care technology infrastructure that supports patient-centered organizational strategies, marketing, operations, and outcomes
The health care organization gather data and tools to implement digital equality and able to
eliminate any discrepancy that affect the quality of care in a diverse environment. Healthcare
workforce are trained to build trust with patients and understand the unconscious bias, implicit
bias, and microaggression affect healthcare.
1. National Health Goals
The national health goals of Healthy People 2030 are to achieve the objectives, targets,
tools, and guidance to reach the goal created to serve as a roadmap for the nation’s health
(Healthy People 2030, N.D.). They considered baseline measures to meet the demands of the
people in the community. Healthy People 2030 participation in different committees such as
behavioral medicine, oral public health, disease prevention, nursing science, health
disparities, and equity. They develop a plan with an extensive collection of data that can help
them to meet achievable goals. For sure, different committees have a multi-cultural diversity
that has different characteristics and backgrounds, and most likely a different skill, and
experiences that help to suggest a creative idea on formulating a new achievable goal for the
next decades. In creating the objectives of Healthy People 2030, the committee tries to select
the critical health issues that impact the national data sets. The Healthy People 2030
composed of essential components include the mission and vision, a series of foundational
principles, a series of overarching goals, and the action plan. The purpose and vision are to
promote and evaluate the nation’s effort to improve the health and well-being of all people
nationwide. In foundational principles, expected to achieve health and well-being requires
eliminating health discrepancy, achieving health equity, and attain health literacy. In
Overarching goals, to promote healthy development, behaviors, and prosperity across all life
stages. To achieve healthy lives and well-being and prevent premature death. In the plan of
action, to facilitate the development and availability of all resources for health promotion,
prevention of disease, and treatment. Setting national goals and objectives serve as a pathway
to improve the health and well-being of each person in the community regardless of their
status (gender, occupation, religion, the origin of country) to meet the quality of life and
long-life span (Healthy People, 2030, N.D.).
2. Socioeconomic Pressures
Socioeconomic pressure described as people from different backgrounds that prevent them seek
for medical attention. Most people who did not seek medical help because of discrimination.
Discrimination defined in civil rights (2019), it refers to unfair or unequal treatment of a person
based on age, disability, ethnicity, gender, marital status, race, religion, and sexual orientation. As
it always is seen/feel most of the affected groups of people. Everyday discrimination is a routine
experience of unfair treatment, which includes shows less respect than other people, receiving
poor service at restaurants, or showed harassment in any form of verbal abuse. Individuals who
repeatedly experienced discrimination will cause the body to become sensitive in stressful events
or situations. Routine discrimination could be a chronic stressor that leads to any form of the
According to Healthy People (2020), 31% of U.S. adults report at least one significant
discriminatory experience; 63% report experienced unfair treatment every day. Once the
individual experience discrimination in their society may lead to not to participate in promoting a
great healthy lifestyle such as annual physical screening, diabetes management, and yearly
reproductive examination for both genders. Discrimination impact a population group, which
includes ethnic minorities, women, lesbian, gay bisexual, and transgender (LGBT), geriatric
patients, and people with disabilities.
One of the population group that I would like to discuss is the LGBT individuals always
experienced discrimination. They experience everyday discrimination that exhibits emotional
distress that eventually becomes depression, increases the rate of suicidal tendencies, and self-harm. In LGBT adolescents who experienced an identity crisis, they experience social rejection,
and isolation, less social support, and verbal abuse. The program should be developed to support
the LGBT community, both young and adult. It is a safe, welcoming, and affirming team which
is committed to making community services and resources available to everyone. Training of the
healthcare workers in the organization about the existence of the LGBT, such as addressing his
or her pronoun, treating a positive environment to make them feel welcome, and the best care
should be given to them. In this way, equality, quality of life, and satisfaction in all groups of the
For example, I attended the lesbian, gay, bisexual, transgender, and queer (LGBTQ)
training. The class was offered to all the healthcare workers to create awareness. Most of the
people belong to this group LGBTQ, did not seek any medical, dental preventive annual
examination because of the socioeconomic pressure that they could feel not accepted in the
community. In my perspective, I learned a lot from this training that they are human that needs
medical and dental attention. I learned from the class that we need to respect them with their
name preference. They need to call in their names that they could feel they are essential. In this
way, healthcare staff and the patient can build an excellent relationship to achieve healthy people
in 2030. Furthermore, some healthcare workers have unconscious bias that may cause
unintentional harm to others that prevent the patient to seek medical/dental advise (Tyner, 2019).
According to McGowan (2019), the committee of Healthy People 2030, they can provide enough
funding to the community that needs special attention to prevent a harmful to their health and
well-being. LGBTQ group is welcome in dental where I worked. Additionally, we have LGBTQ
primary clinics that all healthcare workers are also LGBTQ so that patients are free talking about
themselves. The goal is to influence healthy life style, quality of life, and equality is achieved.
On top of that, the mission of the organization where I worked is to provide services to all lowincome families, and ability to pay citizens.
3. Stakeholder Ethical Considerations of Organizational Strategies, Marketing, and Operations
Ethics shape the decisions and action of everyone in the organization. The behavior of the leader
towards the employees, patients, and vendors affects the service in the community. Leaders
behavior who sets high ethical standards which will give a favorable outcome. Such results in
patient’s satisfaction, employee’s retention, and positive image in the community which invite
more patient to come to the organization. The stakeholder ethical considerations of
organizational strategies, marketing, and operations are using ethical values that align to their
morals. Treat other how you want to be treated. Be respectful. According to Kuligowski (2019),
first, your values align with the mission of the organization which creating a vision to your
workers. Second, to promote open communication to gather feedback from the team helps to
improve as a leader. Third, open-minded leader which maintain a positive relationship. Fourth,
lead by example. Good leadership established an organizational culture where staff can deliver
excellent patient care and patient’ satisfaction and a positive impact on the community that
eliminates any health discrepancy (Tyner et al., 2019). Training or education about the
organizational culture enhances the development of the employees to extirpate any unconscious
bias and implicit bias. Then a follow up online training to recall what have learned.
Re: Benchmark-Addressing Diversity
1. Stakeholder ethical considerations of organizational strategies, marketing, and operations.
I would recommend explaining our leaders use ethical values on strategic decisions such as
marketing and operational plans etc.
2. Potential conflicts or influence between personal standards and the goals of an
organization. Yes, how would employees handle when their ethical standards don’t align with
the organizations goals etc.
Please let me know if this is helpful.
4. Potential conflicts or influence between personal standards and the goals of an organization.
Leaders and staff of the healthcare organization should be aware of the diversity and inclusion at
work to eradicate racial discrimination that affect the patient’s behavior that may lead to health
discrepancies. Diversity and inclusion work are aligned to the mission, and vision of the
company, strategic planning, commitment of the staff, and availability of the resources that
requires staff participation (Tyner et al., 2019). Diversity that all groups of population are
welcome to receive medical/dental care. Implicit bias which described as unintentional harm to
others. Most of the staff practiced this behavior that patients are sensitive. Such training and
awareness on this behavior will help the employees to identify the issue and act professionally at
work. At the end, the focus of our existence in healthcare is to provide service to our community
and not to influence our personal standards. Respect should be given to our patients.