Allied Health Community Media Scenario
The ability to communicate, interact with different cultures, and think critically is essential in the medical field. The interactive media scenario you will use for this assignment illustrates a situation that could easily arise when working in health care. To complete this assignment, access the “Allied Health Community” media link in the topic Materials and complete the following:
1. Click “Enter” to begin.
2. Click on the box that says “SCENARIOS.”
3. Click on “View Scenario” for the “Critical Decision Making for Providers.”
4. Examine how the described problem might happen in your facility and the impact it could have. Work through this situation by examining all of the choices presented in the scenario.
5. When you get to the end of the scenarios, one scenario will have the word “Transcultural” on the top right corner. Click on “Transcultural.” Read the scenario and answer the four questions that are provided.
While APA style is not required for this assignment, solid academic writing is expected and in-text citations and references should be presented using APA documentation guidelines, which can be found in the APA Style Guide located in the Student Success Center.
You are not required to submit this assignment to LopesWrite.
Allied Health Community Media Scenario
- Given that the patient speaks and understands very little English, what other forms of communication might be used to provide patient education?
Since a family member is present to assist in the discharge process, one can use them as an interpreter to convey the patient education information. The process would take longer (Patriksson et al., 2019), but it would be effective. The caregiver can also include gestures and body language to quicken the process. For instance, instead of describing the process of taking medicines, they can demonstrate it. This approach would be faster and more accurate.
- How would you assess if the patient understands the discharge instructions?
The language barrier presents a critical patient safety issue regarding the discharge instructions (de Moissac & Bowen, 2018). Hence, evaluating the patient’s understanding is vital. Therefore, the caregiver may ask the patient, through the interpreter, to act out their self-care routine. The interpreter would fill in the vocal demonstration gaps to facilitate the assessment.
- How will the staff member’s actions either negatively or positively impact patient care and the patient care experience?
The staff member’s failure to explain the discharge delay heightened the patient’s anxiety. Hence, the patient is unlikely to comprehend subsequent instructions, which could jeopardize their safety and health status (Baldwin & Spears, 2019). There are also likely to be unruly, resulting in unnecessary confrontation with hospital staff, creating a negative experience. The patient is also likely to share their experience with friends and relatives, resulting in an increasingly negative public perception of the facility.
- What ethical values or decisions did the staff member make that do not align with the patient education policy?
The staff member neglects the patient because of their language. He should have at least provided a brief explanation for the delay. Therefore, their decision not to engage the patient contradicts the general policy that provides all patients the right to adequate patient education regardless of cultural and language backgrounds.
Baldwin, K. M., & Spears, M. J. (2019). Improving the Patient Experience and Decreasing Patient Anxiety With Nursing Bedside Report. Clinical nurse specialist CNS, 33(2), 82–89. https://doi.org/10.1097/NUR.0000000000000428
de Moissac, D., & Bowen, S. (2018). Impact of Language Barriers on Quality of Care and Patient Safety for Official Language Minority Francophones in Canada. Journal of Patient Experience, 6(1), 24-32. https://doi.org/10.1177%2F2374373518769008
Patriksson, K., Wigert, H., Berg, M., & Nilsson, S. (2019). Health care professional’s communication through an interpreter where language barriers exist in neonatal care: a national study. BMC health services research, 19(1), 586. https://doi.org/10.1186/s12913-019-4428-z